Privacy is the bridge between information

PRIVACY POLICY

Last Updated: August 19, 2026

ITACON Corporation (“ITACON,” “we,” “us,” or “our”) respects your privacy and is committed to handling the personal information it receives responsibly.

This Privacy Policy explains how we collect, use, share, retain, and protect information when you visit https://www.itacon.com, use our forms, chats, or other communication channels, or interact with ITACON by email, telephone, WhatsApp, or social media.

1. ITACON Contact Information

ITACON Corporation

7508 Ave. Agustín Ramos Calero

Isabela, Puerto Rico 00662

Telephone: 787-330-0075

Email: info@itacon.com

Website: https://www.itacon.com

Privacy-related questions or requests may be sent to info@itacon.com with the subject line “Privacy Request.”

2. Scope of This Policy

This Privacy Policy applies to information collected through:

ITACON’s website.
Contact forms, information requests, and quote requests.
Chats and virtual assistants.
Telephone calls.
WhatsApp and other messaging services.
Email communications.
Social media.
Meetings, events, and business communications.
Relationships with customers, prospects, vendors, and business partners.

This Policy does not necessarily apply to systems, applications, or websites developed or managed by ITACON for its clients when the client determines the purposes and methods for processing personal information. In such cases, the applicable client’s privacy policy may govern the processing of that information.

3. Information We May Collect

Information You Provide Directly

We may collect information that you voluntarily provide, including:

First and last name.
Company or organization name.
Job title or position.
Email address.
Telephone number.
Postal or business address.
Information included in messages, inquiries, or requests.
Information necessary to prepare proposals, quotes, or agreements.
Communication preferences.
Information related to services, support, or projects.
Files or documents you choose to send us.
Any other information you voluntarily provide.

We recommend that you do not send passwords, Social Security numbers, financial information, medical information, or other sensitive information through forms, chat, WhatsApp, or email unless ITACON specifically requests it through an authorized and secure channel.

Information Collected Automatically

When you visit the website, we may automatically collect certain technical information, including:

IP address.
Browser type and version.
Operating system.
Device type.
Device or browser identifiers.
Pages visited.
Links selected.
Date, time, and duration of the visit.
Referring website or traffic source.
Approximate geographic location derived from the IP address.
Error, security, and performance information.
Interactions with forms, advertisements, or website content.

This information may be collected through cookies, server logs, pixels, tags, and similar technologies.

4. How We Use Information

We may use the information we collect to:

Respond to inquiries and requests.
Prepare proposals, quotes, and presentations.
Coordinate meetings, calls, and demonstrations.
Provide, manage, and improve our services.
Manage relationships with customers, prospects, and vendors.
Provide customer service and technical support.
Process project-related requests.
Personalize and improve the website experience.
Analyze website traffic, usage, trends, and performance.
Measure the effectiveness of campaigns and communications.
Send administrative, operational, or contractual notices.
Send marketing communications when permitted.
Maintain the security of our systems and communications.
Detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized access.
Protect the rights, property, and safety of ITACON, its clients, and third parties.
Comply with legal, regulatory, contractual, accounting, and tax obligations.
Establish, exercise, or defend legal claims.

When applicable law requires a specific legal basis, we will process personal information based, as appropriate, on consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests.

5. Contact Forms

When you complete a form, we may collect your name, telephone number, email address, company name, subject, and the content of your inquiry.

We may use this information to respond, evaluate your request, prepare a quote or proposal, schedule a meeting, and provide reasonable business follow-up.

Submitting a form does not automatically establish a contractual relationship with ITACON.

6. Chat and Virtual Assistants

Conversations conducted through chats or virtual assistants may be collected, retained, and reviewed to:

Respond to inquiries.
Direct requests to the appropriate personnel.
Maintain continuity in communications.
Improve service quality.
Train or evaluate internal processes when legally permitted.
Prevent fraud, abuse, or security incidents.

Please do not include confidential or sensitive information in a chat unless ITACON expressly informs you that the channel is appropriate and secure.

When we use artificial intelligence to assist with a conversation, we will make reasonable efforts to identify the system as a virtual assistant when appropriate. Automated responses may contain errors and should not be considered legal, financial, or other professional advice.

7. Telephone Calls

When you contact ITACON by telephone, we may collect your telephone number, identity, company name, date and time of the call, and notes regarding the conversation.

Calls will only be recorded when the required notice is provided and any consent required by applicable law has been obtained. If a call is being recorded, you will be informed at the beginning of the call or before the recording starts.

8. WhatsApp and Messaging Services

When you communicate with ITACON through WhatsApp or another messaging platform, we may receive:

Your name or profile name.
Telephone number.
Profile photo, if available.
Message content.
Files, images, or recordings you send.
Date and time of communications.

We may use this information to respond, provide follow-up, coordinate services, and maintain reasonable records of the communication.

Your use of WhatsApp is also subject to the policies and terms established by Meta and WhatsApp. ITACON does not control how these platforms collect or process information for their own purposes.

9. Social Media

When you interact with ITACON through LinkedIn, Facebook, Instagram, or other social media platforms, we may receive information available through your profile and information related to your interaction.

Social media platforms operate under their own privacy policies. We recommend reviewing the privacy policies and settings of each platform you use.

10. Email Communications

We may use your email address to:

Respond to requests.
Follow up on proposals or services.
Send operational or contractual communications.
Provide support.
Share information about ITACON’s services, events, or content.
Send marketing communications when permitted.

Marketing emails will include a reasonable method for opting out of future promotional communications. You may also request to unsubscribe by emailing info@itacon.com.

Opting out of marketing communications will not prevent ITACON from sending transactional, security, support, billing, or service-related communications.

11. Cookies and Similar Technologies

Cookies are small files stored on your device that help websites operate, remember preferences, analyze traffic, and understand how users interact with content.

We may use the following categories of cookies:

Essential cookies: Necessary for website operation, navigation, and security.
Functional cookies: Used to remember preferences and improve certain features.
Analytics cookies: Used to measure visits, traffic, usage, and performance.
Advertising cookies: May be used to measure campaigns, limit how often advertisements appear, or present relevant content.
Third-party cookies: May be placed by analytics, advertising, chat, video, mapping, social media, or content providers.

When required by applicable law, we will request your consent before enabling nonessential cookies. You may accept, reject, or configure these cookies through the cookie banner or preference panel available on the website.

You may also block or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.

12. Analytics and Third-Party Services

We may use service providers to operate and improve our website and communications, including providers of:

Hosting and cloud storage.
Content and customer relationship management.
Website analytics.
Email services.
Chat and messaging.
Videoconferencing.
Security, monitoring, and fraud prevention.
Social media and advertising.
Automation and artificial intelligence.

These providers may process information according to our instructions, to provide their services, or for their own purposes as described in their respective privacy policies.

The presence of a third-party integration, link, or content does not mean that ITACON controls the third party’s practices. We recommend reviewing the applicable provider’s privacy policy.

13. How We Share Information

We may share information with:

ITACON employees and authorized personnel.
Vendors and contractors that provide services to ITACON.
Technology, hosting, security, communications, analytics, and support providers.
Legal, accounting, financial, and other professional advisors.
Business partners when necessary to respond to a request and appropriate authorization or another legal basis exists.
Government authorities, regulators, or courts when legally required.
Parties involved in a merger, acquisition, reorganization, financing, or transfer of assets, subject to reasonable confidentiality protections.

We limit access to personal information according to each recipient’s role and reasonable need for access.

14. Sale of Personal Information

ITACON does not sell personal information to third parties in exchange for money.

Our use of analytics, social media, or advertising tools may involve transmitting online identifiers to certain providers. Depending on the applicable jurisdiction, some of these activities may be legally defined as a “sale,” “sharing,” or targeted advertising even when ITACON does not receive money directly.

When applicable, we will provide the legally required methods for opting out of these practices.

15. Information Retention

We retain information for as long as reasonably necessary to:

Fulfill the purposes described in this Policy.
Maintain business relationships.
Provide services and support.
Comply with contractual, tax, accounting, or legal obligations.
Resolve disputes.
Protect our rights and systems.
Maintain security records.

The retention period depends on the nature of the information, the relationship with the user, applicable legal requirements, and operational needs. When information is no longer necessary, we may delete, anonymize, or restrict it when continued retention is legally justified.

16. Information Security

ITACON uses reasonable administrative, technical, and organizational safeguards designed to protect information against loss, unauthorized access, alteration, disclosure, or destruction.

However, no system, electronic transmission, or storage method can guarantee absolute security. You are also responsible for protecting your devices, accounts, passwords, and communication channels.

If you believe that a communication or interaction with ITACON has been compromised, please notify us immediately at info@itacon.com or 787-330-0075.

17. Security Incidents

When appropriate, ITACON will investigate incidents involving personal information and take reasonable measures to contain and correct them.

If a security breach is subject to legal notification requirements, ITACON will provide the required notifications to affected individuals and the appropriate authorities within the applicable time frames.

18. International and Interstate Transfers

ITACON is located in Puerto Rico and may use service providers that process or store information in the United States or other countries.

The privacy and data protection laws of those locations may differ from those in your jurisdiction. When appropriate, we will implement reasonable contractual, technical, or organizational measures to protect transferred information.

19. Your Privacy Rights and Choices

Depending on where you reside and the applicable law, you may have the right to:

Know what personal information we maintain about you.
Request access to or a copy of your information.
Request correction of inaccurate information.
Request deletion when legally available.
Withdraw previously granted consent.
Object to or request limitations on certain uses.
Opt out of certain marketing communications.
Manage your cookie preferences.
Submit a privacy question or complaint.

To submit a request, email info@itacon.com and include:

Your name.
Sufficient information to identify your relationship or communication with ITACON.
The right or action you wish to exercise.
A method through which we may contact you.

We may request additional information to verify your identity and prevent unauthorized disclosures. Certain rights are subject to legal, contractual, security, and record-retention exceptions.

We will not unlawfully discriminate against anyone for exercising an applicable privacy right.

20. Children’s Privacy

ITACON’s website and business services are not intentionally directed to children under 13, and we do not knowingly collect personal information from children under 13 without the required authorization.

If you believe that a child has improperly provided information to us, please contact us so that we may evaluate and delete the information as appropriate.

21. External Links

The website may contain links to external websites, platforms, or services. ITACON does not control the privacy, security, or content practices of third parties.

Your access to an external link is at your own discretion and is subject to the applicable third party’s policies.

22. Automated Decisions and Artificial Intelligence

ITACON may use automation or artificial intelligence tools to classify inquiries, prepare drafts, provide initial assistance, analyze communications, or improve processes.

We will not rely solely on automated processing to make decisions that produce legal or similarly significant effects concerning an individual unless an appropriate legal basis exists and any protections required by applicable law are provided.

Confidential client information will not be used to train public artificial intelligence models without authorization or an appropriate contractual basis.

23. Changes to This Policy

ITACON may update this Privacy Policy to reflect changes in its services, technologies, practices, or legal requirements.

The revised version will be published on this page with an updated revision date. When changes are material, we may provide an additional notice through the website or another reasonable method.

24. Governing Law and Jurisdiction

This Privacy Policy will be interpreted in accordance with the applicable laws of the Commonwealth of Puerto Rico and the United States, without limiting any mandatory rights an individual may have under the laws of another applicable jurisdiction.

25. Contact Us

For questions, complaints, or requests concerning this Privacy Policy or ITACON’s handling of personal information, please contact: